Always here to help
How can we
help you today?
Send Newway SAS a request or call our hotline directly. Our support team replies as soon as possible with clear information suited to your journey.
24/7 passenger supportRequests with a flight in the next 24 hours are handled first.
Office
05 Cuu Long, Tan Son Hoa Ward,
Ho Chi Minh City
Newway SAS
Near Tan Son Nhat airport · Support Monday to Sunday
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Frequently asked questions
Quick answers
When is my booking confirmed?
Your booking is recorded as soon as you pay. The service code or e-ticket is sent once the provider confirms.
What if I entered something wrong?
Call the hotline as soon as you can with your order code. Whether it can be changed depends on each service’s conditions.
How do I check my booking status?
Use your order code with the email or phone number you booked with, on the Order lookup page.
Do you issue VAT invoices?
Yes. Fill in the invoice details during payment and we will issue an e-invoice after your flight.